1. Return Window
We accept returns within [ 14 days] of the delivery date. To be eligible for a return:
- Items must be unused, unwashed, and in their original condition.
- All tags and original packaging must be intact.
Final sale items, digital products, custom orders, and gift cards are non-returnable.
2. How to Start a Return
To initiate a return:
- Contact us at [your email address] with your order number and reason for return.
- We’ll provide return instructions and a return shipping label (if applicable).
- Once we receive and inspect your item, we’ll notify you about your refund or exchange status.
Returns without prior authorization may not be accepted.
3. Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we’ll cover return shipping.
- For all other returns, the customer is responsible for return shipping costs unless stated otherwise.
4. Refunds
- Refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
- Original shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Exchanges
Need a different size, color, or product?
- We offer free exchanges within [e.g., 30 days], subject to item availability.
- To request an exchange, contact us at [your email] and specify the replacement item.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [ 3–7 days] of delivery. Include:
- A photo of the issue
- Your order number
- A brief description
We’ll resolve the issue promptly at no cost to you.
7. International Returns
We accept international returns, but we do not cover return shipping or customs fees. Please clearly mark the package as a return to avoid additional charges.
